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I have a client that I migrated to Unifi Protect in early 2006 who was using two different IP cameras from GenIV (g4direct.com) which included GenIV IPX2-3.6-V3 and ENS IP-5IRD5S34/28. (Those are actually the exact same camera. The GenIV is a white label version)
G4 Direct changed their website sometime in 2024 or 2025 and completely hosed their entire knowledge base, especially on their older GenIV cameras like the IPX2-3.6-V3 / ENS IP-5IRD5S34/28.
Can I get a "Yay!" for those of us who still have to maintain these dinosaur IP Cameras?
Both cameras use the IPCWeb interface and on the login page it shows the error: "The plugin is not installed or the version needs to be updated, please click Here to download and install. Before installation, please close your browser."
Clicking the "Here" link prompts you to download the NetIPCamera.exe active-x plugin.
I spent way more time than I want to admit trying to get the dumb NetIPCamera plugin to work, but after a lot of seemingly wasted time, I finally narrowed it down to a single required MS redistributable that isn't mentioned anywhere with the plugin.
What I found the culprit to be is the good old Microsoft Visual C++ 2010 Redistributable Package and specifically the x86 version.
As of this writing, the latest download page for v10.0.40219 is located at: https://www.microsoft.com/en-us/download/details.aspx?id=26999
This may change by the time you get here...
I originally tried the x64 version because NetIPCamera installs to "C:\Program Files" which is the x64 program space, but alas, the executables it runs are actually x86.
As a side note, I had both the x64 and x86 installed at the same time but it still wouldn't work. The plugin finally started working after I removed the x64 version.
You might have to reboot the computer for good measure...
Something else to consider is the browser you use to view the camera. The plugin won't work on a chromium based browser like Google Chrome or the Native Microsoft Edge.
What you need to do is fire up Microsoft Edge (trust me...)
Once you're in MS Edge, hit the 3-dots (top right) and find Settings
Find Default Browser
Inside Default Browser, you'll look for Internet Explorer compatibility
Add the IP address of the camera(s) you need to connect to, including the preceding http://
Once the IP is added, hit the IP of the camera and you should be golden for Live view and anywhere the web interface shows the camera image!
I seriously hope I help at least one other person from spending hours, days or weeks on trying to figure this out. Let me know below! (I'm sometimes a little slow to approve comments FYI)
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